Book a call if you're stuck partway through setting up a printer and the guide hasn't got you there. Bring the model number (it's printed on the front) and, if the printer has a screen, any error code showing on it. If you can print the network configuration page from the printer's own menu before the call, we'll get through this much faster. Most calls are one of four things: the printer won't join the Wi-Fi, it says offline while it's plainly switched on, the driver install failed, or a support code came up that nobody explains. The written guides cover all of these first, and they're free to read: ij.start.canon and Canon setup 123.hp.com/setup and HP printer setup Epson printer setup Brother printer setup How this works, and what it isn't You book the slot. We never call you first, and we'll never message you out of the blue offering help. We don't ask for remote access to your computer. Not screen sharing, not AnyDesk, not TeamViewer. If anyone claiming to be from PrinterXR asks for that, it isn't us. The call is free and we don't take payment on it. No card details, ever. We don't install drivers for you or handle your machine. We tell you what to click, and you do it. PrinterXR is independent and has no affiliation with Canon, HP, Epson or Brother.