Teams & routing
Smart routing
Qualify, then route to the right person.
Make it round robin and add the team
Lena sets the link to Round robin and adds Felix, Ida and Tobias. Each host gets a priority and, with weights on, a share of the calls.
Choose how the turns fall
Maximize availability books whoever is free. Load balancing pauses anyone who has run too far ahead, so the calls stay even.
Clara sees every time someone is free
She opens the link in London and picks 11:00am. A slot shows as long as one host can take it, so the team offers more times than any one calendar.
The host whose turn it is gets the call
Tobias is in a meeting at noon, so it's between the other three. Ida took a call least recently, so it lands on her calendar and nobody else's.
Hand it on when plans change
If Ida can't make it, she reassigns the booking. Round robin finds the next free host, and Felix gets the call with Clara's details.
Hand a booking to someone else
Ask Cal.ai to move a call to a teammate. It checks they're free and asks before it reassigns.